We are hereto help.
Quick answers about your account, and a person on the team when you need one.
Your account
How do I see my account balance?
On Home you see your accounts in colones and dollars. Tap an account to see its transactions and IBAN.
How do I download an account statement?
Go to Account statements from your profile, choose the account and month, and download it as CSV or PDF.
What is my account level?
It is the size of your limits: per operation, per day and per month. You start at Earth. To move up to Mars or Jupiter your account needs a minimum of activity, your complete details and a review by the Compliance team.
Moving money
How do I transfer with SINPE Móvil?
In Transfer choose SINPE Móvil, select or create a contact, enter the amount and reason, and confirm with the code we send you by SMS.
My transfer is still pending. What should I do?
Some transfers take a few minutes to be confirmed. Open the transaction to see its status. If it takes longer than expected, contact support with the reference number.
How do I get paid with a payment link?
In Payment link create a link with the amount and description, and share it. When your customer pays by card, the money reaches your account.
Security
How do I change my password?
In Profile, go to Security and enter your current and new passwords. When done we will close your sessions and you will need to sign in again.
I see a session I do not recognize. What should I do?
In Security sign out of all sessions and change your password right away. Then contact support.
Will Apolo ask for my password by message or call?
Never. Do not share your password or verification codes with anyone, not even Apolo staff.
Write to us.
Tell us your case and have the transaction reference at hand if your question is about one. Never include your password or your codes in the message.
Email
soporte@apolo.io
Form
On the contact page.
WhatsApp
From the footer.
Who is behind your money
Apolo is not a bank. SUGEF supervises Apolo Capital Limitada only on the prevention of money laundering: it does not supervise its solvency or the safety of your funds, and balances are not backed by the Guarantee Fund.