Your money,well looked after.
This is what we do today to protect your account, and what you can do to look after it.
What protects your account.
Controls that work today.
Identity verification
We confirm who you are, as anti-money-laundering rules require.
SMS code
You confirm each transfer with a code we send you by SMS.
Strong password
When you create it, we show what it must meet. You can change it from Profile, under Security.
Session control
If you see a session you do not recognize, sign out of all of them from Security and change your password.
Email alerts
We let you know when someone signs in to your account.
Limits by level
There are caps per operation, per day and per month, based on your level.
How to stay safe.
Apolo never asks for your password or your verification codes, not by message, call or email.
Do not share your codes
Not even with Apolo staff.
Always go to app.apolo.io
Type the address yourself or use the button on this page.
Lost your phone?
Change your password with Forgot my password and write to support.
Questions about security
Who supervises Apolo?
Apolo is not a bank. SUGEF supervises Apolo Capital Limitada only on the prevention of money laundering: it does not supervise its solvency or the safety of your funds, and balances are not backed by the Guarantee Fund.
What do you not offer yet?
Cards, remittances, crypto and bill payments are Coming soon. Today there are no cards to freeze or crypto wallets.
How do I report a problem?
Write to soporte@apolo.io or use the contact page, with the transaction reference if you have one. Do not include your password or your codes.
Who is behind your money
Apolo is not a bank. SUGEF supervises Apolo Capital Limitada only on the prevention of money laundering: it does not supervise its solvency or the safety of your funds, and balances are not backed by the Guarantee Fund.